Ecommerce Helpdesk Advisor
Our Normanton based E-Commerce team have an exciting opportunity available for a Helpdesk Advisor to join them. The role of E-Commerce Helpdesk Administrator is perfect for candidates that want to develop a career in Online over time. The successful candidate will be exposed to all aspects of the department to ensure a wide understanding of the development the business is making in E-Commerce. The purpose of this role initially will be to provide a comprehensive E-Commerce support for users both internal and external covering for all Group E-Commerce sites.
Summary of Role Responsibilities:
* Provide customer service regarding ecommerce/website issues to internal and external parties
* Interaction with website users by email and phone
* Liaise with other departments and stakeholders to resolve queries
* Work to deadlines and targets to ensure quick turnaround for users
* Take ownership of tasks and work as part of a team
What we are looking for:
* Experience in roles requiring problem solving and working to deadlines.
* Understanding of all aspects social media and what that means for E-Commerce
1. Have a strong knowledge of delivering to customers and the service they expect
2. Experience in customer service, switchboard or dealing with the public
3. Experience within all asp...