Overview
Drainage Engineer (Stoke) role at Neighbourly. The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for customers, and making appropriate recommendations.
Responsibilities
* Liaise with commercial and domestic customers on site.
* Provide professional customer service and engage with customers effectively.
* Investigate and diagnose issues via site surveys.
* Advise customers on solutions and implement accordingly, including:
* Drain clearance
* De-scaling and root cutting
* Performing minor excavations and patch lining
* Preventative maintenance
* Use high-pressure water jetters, CCTV survey equipment and rods
* Identify potential concerns and make recommendations for additional work
* Interpret and work with drainage drawings, operating independently in areas of expertise
* Drive brand awareness through professional appearance, interactions and technical knowledge
* Share knowledge and best practice with colleagues
* Make recommendations to Regional Development Managers for regional success
* Help resolve operational, performance or compliance issues within the territory to safeguard the brand’s reputation
Experience/skills/knowledge
* 2 years’ experience in the drainage sector
* Ideally 1 year’s experience/knowledge of plumbing principles
* Drainage tanker experience (preferred)
* Full clean UK driving license with flexibility to travel
* CSCS card holder (preferred)
* Ability to use a mobile phone (calls, photos, email and CRM applications)
* High-pressure jetting (HPWJ) certification
* Excellent verbal and written communication skills
* DBS check as part of onboarding
* Ability to work as part of an on-call rota providing a 24-hour service
Characteristics
* Lead from the front in a hands-on role, able to work with and through people to deliver positive results
* Positive, can-do attitude with strong problem-solving skills
* Organised, goal-oriented and willing to learn
* Able to work independently and outdoors
* Motivated and customer-centric
Brand
DMD UK Drain Doctor
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Consumer Services
#J-18808-Ljbffr