Job summary
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the practice team.
Main duties of the job
The sucessful individual will work alongside the team to be the central point of contavct for the patients either face to face or over the telephone.
Duties include but not limited too maintaining and monitoring the practice appointment system, answering calls, delaing with queries, requesting prescriptions, signposting patients to the correct services, processing of mail, inputting data into patients records. Working as part of the team in a fast paced enovirnment.
About us
Hetton Group Practice is a busy practice with approx 11700 patients. Our team consists of 5 GP Partners, 2 Salaried GP, 1 Career Start GP, 1 Nurse Practitioner, 2 Practice Nurses and 3 HCA's alongside the Admin team.
Details
Date posted
12 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Francis Way
Hetton le Hole
Tyne and Wear
DH5 9EZ
Job description
Job responsibilities
Duties may include the following but not limited to. This will be dependent upon factors such as workload and staffing levels. Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Clinically code data on EMIS Web. Data entry of relevant patient information as required. Input data into patients healthcare records as necessary. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested.n the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety: The individualwill assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks. Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity: The individual will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development: The individualwill participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality: The individual will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication: The individual should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services.
The individual will apply practice policies, standards and guidance.
Job description
Job responsibilities
Duties may include the following but not limited to. This will be dependent upon factors such as workload and staffing levels. Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Clinically code data on EMIS Web. Data entry of relevant patient information as required. Input data into patients healthcare records as necessary. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times Support all clinical staff with general tasks as requested.n the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety: The individualwill assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders roleUndertaking periodic infection control training (minimum annually)Reporting potential risks. Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity: The individual will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development: The individualwill participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality: The individual will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.
Communication: The individual should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services.
The individual will apply practice policies, standards and guidance.
Person Specification
Qualifications
Essential
* Good standard of general education
* GCSE grade A to C in English and Maths
* Must have worked in Primary Care
* Knowledge of Emis Web
Experience
Essential
* Must have experience of working within Primary Care.
* Practical experience of working with others.
* Experience of using own initiative.
* Practical experience of EMIS computerised recording system.
Desirable
* Planning and organising
* Performing under pressure
* Adaptability
* Team working
* Self motivated
* Flexibility
Person Specification
Qualifications
Essential
* Good standard of general education
* GCSE grade A to C in English and Maths
* Must have worked in Primary Care
* Knowledge of Emis Web
Experience
Essential
* Must have experience of working within Primary Care.
* Practical experience of working with others.
* Experience of using own initiative.
* Practical experience of EMIS computerised recording system.
Desirable
* Planning and organising
* Performing under pressure
* Adaptability
* Team working
* Self motivated
* Flexibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hetton Group Practice
Address
Francis Way
Hetton le Hole
Tyne and Wear
DH5 9EZ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Hetton Group Practice
Address
Francis Way
Hetton le Hole
Tyne and Wear
DH5 9EZ
Employer's website
(Opens in a new tab)