Working for CET is many things – exciting, challenging andrewarding. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!
Applications are invited from the UK Mainland only
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Location:Remote /Home Working / Field Based (will be required to travel to Head Office inWalsall for any ad hoc training or team meetings)
Working Hours:40 hours per week, Monday to Friday
Salary - c.£45K and car allowance,with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.
Holiday Entitlement: 25 days plus Public/Bank holidays
Main Purpose of Role
Developing a high-performing, multi-trade, Regional Contractor Network which supports CET’s position asthe company of choice for the UK’s Blue-Chip Home Emergency Insurers. This is a key role within ourbusiness covering our North Region (North England, Northern Ireland & Scotland), one of three Regionswithin the CET Network which spans the entire UK and NI.
You will be responsible for effective day to day performance management of our North Network working closely with our multi-trade domestic emergency repair contractors, ensuring the highest level of service is provided to the end customer in their time of need.
You will be fully empowered and accountable for delivering service and operational KPI’s within yourterritory by building on and improving the already high performing network in this region. You will also beexpected to support the wider business in delivering business improvement / change which allow us tobetter support our network, deliver higher levels of engagement and ultimately improved results.
Main Responsibilities
* Position CET as the company of choice forHome Emergency Contractors across UK & NI.
* Full accountability for regional KPI / SLA delivery.
* Relationship management of existing contractors onthe North Network.
* Managing / supporting technical queries generated via internal andexternal teams.
* Ensuring sufficient coverage to meet demands across all trades, at all times.
* Ensuring the Network operates with the highest safety standards in the industry.
* Develop your Networkto provide the best-in-class customer service.
* Effectively managing regional contractor costs and cost per claim.
* Develop strong collaborative working relationship with internal teams.
* Ability to present clearly and professionally at all levels within the business.
* Supporting hyper care period for new Contractor’s joining the Network.
* Provide weekly and monthly updates on performance against plan / strategy.
Qualifications and Educational Requirements
* Technical / Qualified trade background, preferably Heating, Plumbing or Electrical (Essential).
* Intermediate / Advanced Microsoft Office
Essential and Desirable skills
* A technical background (essential) in either domestic gas heating / electrics / plumbing.
* Several years’ experience managing a contractor network or similar operational based 3rd parties.
* Track record of driving positive change.
* Significant experience using KPI’s to drive business performance.
* A strong preference for using data to support business decisions.
* Well organised, able to prioritise.
* Driven, determined and tenacious with good attention to detail.
* Strength to drive cultural change.
* Strong influencing skills.
* Ability to build strong professional network of support.
We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future
CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us
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