Annual salary of £26,114 (FTE) Fixed term role (12 months) Full-time (35 hours), part-time and flexible working patterns available Liverpool city centre office base, hybrid working Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered. Proposed Interview Date: Monday 25th August 2025 The role As a Portfolio Officer (PRS), within the Residential Management team, you will provide a quality, helpful, responsive and value for money service to all Private Rental Sector (PRS) residents and landlords. As first point of contact for our private tenants you will be there to respond to all queries and maintenance and repair issues. Travel is required for tenancy inspections. You will be expected to drive exceptional levels of customer service to make Redwing a managing agent of choice. You will recognise that this is an inherently mobile customer base, and understand that providing them with an efficient, quality, and hassle-free service is central to retaining existing business, building our reputation, and attracting new customers. The right fit You have a proven track record in a property management or housing environment. You have excellent written and verbal communication and interpersonal skills at all levels. You will have the courage and curiosity to take considered risks as well as the thoroughness to make informed decisions. You’re self-motivated to set high standards and embrace new challenges as well as use resources and tools to meet required outcomes. Experience working flexibly and adapting to changing requirements. You have the ability to demonstrate empathy in dealing with and resolving dispute situations. ARLA Qualification is desirable but not essential. Who we are We are more than just estate agents, we are Redwing. We help customers to buy, rent, sell and manage properties across Liverpool, Merseyside and the North West. We're a boutique property agency with specialist teams in sales and lettings, shared ownership, marketing, property management and asset management. Redwing is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our Talent Acquisition team will review your application and will be in touch shortly. What we offer Redwing really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: A range of flexible working options. 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays. 6 additional days for volunteering Up to 9% Employers Contribution to the Pension Scheme (match funded). £250 annual ‘Live and Learn’ allowance to spend on learning any new skill. Enhanced maternity, paternity and adoption pay schemes. Employee Assistance Programme and health and wellbeing initiatives A wide variety of exciting learning and development opportunities. Interest free loans to assist with the purchase of computer equipment and travel season tickets. Monthly staff lottery scheme. "We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible. INDHP