Job Description
Job Title: Compliance Team Leader
Reporting To: Customer Support Manager
Direct reports: 7
Salary Range: £26,000 - £28,000
Contract Type: Permanent
Location: Hybrid, Sheffield
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Our Vision: A UK where “No good food goes to waste”.
he Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
To lead and manage the Compliance Support team responsible for overseeing the ongoing compliance of all organisations actively participating in the FareShare Go programme after their probation period. The role ensures that compliance-related contacts and case work are handled in line with organisational standards and contributes to the development and implementation of compliance processes to ensure a consistent, high-quality experience for partner organisations.
Duties and Responsibilities
* Manages the daily operations of the Compliance Support team ensuring compliance case work and customer contacts are managed efficiently and professionally
* Leads the monitoring of service quality, compliance outcomes and performance against agreed KPIs
* Track, analyse and report on key performance metrics, using data-driven insights to identify trends, performance gaps and opportunities for improvement
* Provide programme managers with feedback and insights from the Compliance Support Team to develop the compliance function and the development of the wider Customer Support Team
* Identifies operational improvements to compliance processes and team workflows
* Escalates complex compliance issues or risks to senior management when required and supports resolution
* Support the development and implementation of compliance processes that align with organisational goals, customer service standards and regulatory expectations
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.