Are you interested in joining an award winning company with plenty of opportunities for personal development and lots of fun along the way?
Find out a bit more about what we do and the vacancies we currently have.
Location: Newcastle
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage broker with over 160 awards to its name.
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high 5’ colleague nominations – recognising those who go the extra mile, to discounted Tastecards and the day off for your birthday too, this is a place that really gives back on the effort you put in.
Right now, we’re expanding our Newcastle office and taking on new Protection Advisers. If you want to take the next step in your career as a Protection Adviser, this is your chance to get in on that growth.
Location: Newcastle
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage broker with over 160 awards to its name.
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high 5’ colleague nominations – recognising those who go the extra mile, to discounted Tastecards and the day off for your birthday too, this is a place that really gives back on the effort you put in.
Right now, we’re expanding our Newcastle office and taking on new Protection Advisers. If you want to take the next step in your career as a Protection Adviser, this is your chance to get in on that growth.
The role
Uncertain times call for certain measures and, for L&C customers, they come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, it’s also about having a role that offers you a steady career path with clear progression.
When talking to our customers, you’ll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance. Often a customer might not know exactly what they need, so you’ll be advising them on options such as Critical Illness Insurance, Income Protection and Life Insurance, documenting your findings and recommendations throughout the process.
As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place. What’s important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer’s needs.
FCA Certification Regime & Conduct Rules
L&C is classified as an “Enhanced Firm” under the FCA’s Senior Managers and Certification Regime (SM&CR). This role will officially fall into the “Conduct” element of the regime, meaning you’ll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don’t worry if not. If successful in securing the role training will be provided.
In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we’ll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.
About you
We’re looking for people who can really connect with customers while following the FCA guidelines and internal procedures that keep us in line with our industry’s regulatory framework. After all, that feeling that everything is in hand and that all relevant documentation is taken care of is why our customers choose us. That’s why you’ll be an active listener who acknowledges and repeats what you’re hearing so that each customer knows they’ve been understood. You’ll lay out all the options they need quickly and simply so that they can make informed decisions.
There’s a chance you’ve developed these great people skills in a similar role – or somewhere else within the financial sector. What’s certain is that you’ll have a real interest in money matters, the motivation to deliver the perfect package of solutions time and time again, and the organisational skills to really make the most of your bonus opportunities. You’ll be a confident team player who loves the idea of developing and progressing within the industry by doing their best for every customer. You’ll be a great representative of the values of L&C Mortgages – and that’s everything you’ll need to go far here.
Why join L&C?
Working at L&C means being part of an environment of respect and equality. The standard of training is as high as it can be so that the service you’re able to deliver is exceptional. What you do with it and where you take your role from there is up to you – because there are lots of opportunities to progress.
Joining L&C means having the chance to:
* Enrol on an in-depth induction programme, and gather a proven track record of success
* Gain a CertPro, LIBF qualification upon passing an exam and become a Protection Expert within one year
* Be a part of an incentive scheme that is both customer-centric and reflective of your efforts
* Join on a competitive salary starting at £25,000 - £30,000 and OTE of £45,000+
Interested in applying? Click the button below to get in touch! We look forward to hearing from you.
Think carefully before securing other debts against your home. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
We're here to offer our customers excellent fee free mortgage advice.Our expert advisers will help you secure the best mortgage deal whether you're a first time buyer, remortgaging your home, buying to let or moving up the property ladder.We'll help you throughout the mortgage process – no hidden costs or surprises, just straightforward, honest, mortgage advice.
Think carefully before securing other debts against your home. Your home or property may be repossessed if you do not keep up repayments on your mortgage. We're here to offer our customers excellent fee free mortgage advice.Our expert advisers will help you secure the best mortgage deal whether you're a first time buyer, remortgaging your home, buying to let or moving up the property ladder.We'll help you throughout the mortgage process – no hidden costs or surprises, just straightforward, honest, mortgage advice. Representative example A mortgage of £218,181 payable over 24 years, initially on a fixed rate until 31/07/26 at 4.71% and then on a variable rate of 6.99% for the remaining 22 years would require 27 payments of £1,266.09 followed by 261 payments of £1,541.62. The total amount payable would be £437,546 made up of the loan amount plus interest (£218,366) and fees (£999). The overall cost for comparison is 6.7% APRC representative. London & Country Mortgages Ltd, Unit 26 (2.06), Newark Works, 2 Foundry Lane, Bath, BA2 3GZ is a company limited by shares. Our Companies House number is 1988608. We are also authorised and regulated by the Financial Conduct Authority. Our FCA number is 143002. The FCA does not regulate most Buy to Let mortgages. 2024 London & Country. All rights reserved. Sitemap | Privacy Statement | Terms of business | Keyfacts | Modern slavery policy | Gender pay gap report | How to complain | Complaints data
Our dedication to providing our customers with a first class mortgage service has helped us win over 150 awards since 2002, more than any other mortgage broker. In fact we’ve won the most prestigious awards in our industry on numerous occasions. You can see them all in our awards gallery .
We’re proud to support Winston’s Wish, the UK's leading childhood bereavement charity. Every year Winston’s Wish need to raise over £2.4million to provide practical help and support to children suffering the loss of a parent or sibling. For more information visit the Winston's Wish website and Twitter
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