Hybrid working - expected office days 2 days per week
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector‑leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
* We Put Customers First in everything we do.
* We will Always Be Curious about how we can do better.
* We work together to Make It Happen.
Want to be part of our community? We’re currently recruiting for a Home Ownership Advisor to join our Home Ownership Team.
What you’ll achieve in the role:
The overall purpose of this role is to deliver an efficient, high‑quality, customer‑focused service across leasehold, shared ownership, and Right to Buy/Acquire customers, ensuring legal compliance, accurate charging, effective debt recovery, and continuous service improvement shaped by homeowner feedback.
Key responsibilities include:
* Deliver timely and compliant management of statutory homeownership schemes (e.g., Right to Buy/Acquire), meeting all legal and internal deadlines to avoid delays and ensure customer confidence.
* Process leasehold transactions and variations accurately and on time, supporting legal compliance, smooth sales progression, and minimising financial or reputational risk.
* Carry out statutory Section 20 consultations on major works, ensuring homeowner engagement, transparency of costs, and timely completion of formal obligations.
* Prepare and issue annual service charge estimates and reconciliations, ensuring charges are accurate, transparent, and issued within agreed timelines.
* Maintain effective lease administration for commercial properties, ensuring income is secured and leaseholder obligations are upheld.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
* Proven knowledge of Lease Agreements, Home Ownership Processes (e.g. Right to Buy, Staircasing) and Service Charge Management.
* Proven understanding of financial regulations in relation to property Management.
* Knowledge of debt collection, arrears recovery.
* Knowledge of rent setting, managing increases.
* Knowledge of Audit processes.
Please review the job description and Raven Strengths Matrix on for full criteria details.
Job Description - Home Ownership Advisor
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Closing Date: 1st May 2026
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
* Fantastic work/life balance with flexible working and generous leave entitlement
* Strong focus on learning and development, with opportunities to grow your skills and career
* Enhanced maternity, paternity, and adoption pay
* Funded health cash plan
* Voucher-based recognition scheme
Raven are focused on creating a diverse and inclusive workplace. We encourage applications from all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long‑term health conditions, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds.
We will consider applications for part‑time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
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