About The Role As a Content Designer at TPXimpact, you will work on projects shaping how people find, understand, access and use products and services making sure content is accessible, easy to understand and in the most appropriate format.
As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Content Design practice.
Key performance indicators for the role
Individual utilisation - 90%
Problem solving responsibility and complexity
Medium, contributing to content design work and escalating problems upwards
providing practice specific support on client projects
holding ambiguity with the ability to adapt to fast changing situations
Internal / external interactions
manage delivery and client relationships
contribute to the community of practice
Responsibilities Working as the content designer in multidisciplinary teams designing, prototyping, testing, building, and iterating content for products and services, from high-level flows and journeys to microcopy and long form content
Creating and editing a wide range of types of content in line with style guides and using plain English
Working with analytics, data and research insights to support content design decisions
Working as a consultant with client teams to help them understand content design best practice and a design led approach - including upskilling client teams, other content designers and the wider TPXimpact design community through training, pair writing and workshops
Supporting the development of content design strategy and governance (such as information architecture, processes or ways of working)
Supporting research, working with other design specialists to test content, information architecture, and prototypes
Applying a user-centred approach to designing and managing content requirements as part of agile ways of working and delivery
Advocating best practices for content design across the organisation and on all client projects
Contributing actively to our Content Design practice, inspiring engagement and sharing
Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise
About You Professional knowledge and experience Essential
Experience working as a content designer, and delivering high-quality content design work for online and offline journeys, as part of a wider service
Experience working with hypothesis and user need based approaches when iterating and improving content
Knowledge and experience of how to design solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences
Experience of producing content as part of a multidisciplinary agile team
The ability to operate in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects
Desirable experience
Experience of identifying skill gaps in junior designers or members of a client team, and working with them to develop their skills
Experience of working with teams with low design maturity
Technical skills Able to understand and apply content design and UCD principles and work to accessibility guidelines
Able to design user centred, accessible content (including microcopy and long form content) for products and services, working to GDS standards
Familiar with and able to use common design tools such as Figma, Miro, etc
Able to facilitate workshops with clients and project team members
Confident working as part of a multidisciplinary team and assisting with other elements of design and research when required
Able to understand apply basic content testing methods
About Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world.
At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation.
Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Benefits Include:
30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Access to equity in the business through a Share Incentive Plan
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.
By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.
Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
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