Growth Enablement Manager Job Description: The Growth Enablement Manager will own the end-to-end revenue enablement strategy within Customer Support, with a strong focus on driving customer value, protecting revenue, and enabling growth. This role is accountable for converting strategic revenue plans into effective initiatives and campaigns that generate upsell and cross-sell opportunities, while supporting leaders in delivering best-practice customer engagement and lead generation. They will enhance processes, technology, and colleague capability including next-best-action tools to ensure teams can confidently identify and act on growth opportunities. Through close partnership with regional leadership, this role will track performance, drive continuous improvement, and embed a high-performance culture aligned to the global Support & Grow strategy. Hybrid - 3 days in our Newcastle office (global headquarters) Key Responsibilities: - Develop and own annual and quarterly revenue enablement plans to drive revenue contribution from customer support, including adoption of new services to drive customer value, protection of revenue & revenue expansion activities - Work with the Go To Market (GTM) Teams to translate these plans into actionable initiatives and campaigns, implementing these to protect revenue and generate upsell / cross sell leads on a weekly and monthly basis - Support Teams & Leaders to develop best practice approach to Customer engagement, revenue & customer protection and lead generation - Define, implement and govern the Reward & Incentive approach to optimise revenue contribution - Work with the CoE to develop improved processes, practices and technology, (including implementation of next best action capability) so colleagues can effortlessly drive growth opportunities - Work with the Learning, Coaching and Operational Teams to drive colleague development so they can confidently engage with customers to harness growth opportunities - Work with the Regional Director to constantly track performance, identifying opportunities for enablement & improvement to meet and exceed targets - Manage interdependencies & relationships across multiple business areas, to build a culture of continuous improvement - Utilise the 'High Performing Culture methodology' to inspire high performance and maintain a focus on customer growth - Execute on Global Strategy determined through Support & Grow project Skills & Know How - Effective Communication - Resilience, Proactivity & Innovation (ability to identify, troubleshoot and execute on delivery of solutions) - Clear Commercial Focus - Driving for continuous improvement Skills & Knowledge - Strong Commercial Acumen - Self-Management / Organised - Simultaneously work on multiple project streams - PC Literacy (e.g. Work, Excel, PowerPoint) Key Stakeholders - Regional Support Director - CS Operational Managers - CS Team Managers - Learning Services - GTM Org - Centre of Excellence Your benefits: - Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. - 25 days of paid annual leave with the option to buy up to another 5 days - 8 bank holiday days - Paid 5 days yearly to volunteer through our Sage Foundation - 50% income protection - Holiday buy sell - Comprehensive health, dental, and vision coverage - Work away scheme for up to 10 weeks a year - Ongoing training and professional development - Hybrid working - Healthy Mind app membership - Access to various helpful memberships for finances, health and wellbeing LI-AD1 Function: Customer Operations Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. 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