Location: Broughton, Chester, CH4. Pay: £39,802.30 per annum. Hours: 42 hours per week (Mon‑Fri).
From day one you’ll gain access to outstanding learning and development opportunities, mentorship, and a range of benefits through our employee benefits app, STRIVE!
As an Operations Support Manager at Securitas, you won’t simply support day‑to‑day operations – you’ll help elevate service delivery, protect people, and build lasting trust.
This pivotal role places you at the heart of a prestigious aerospace and defence contract. You’ll oversee site security operations, support investigations and disciplinaries, and act as the first point of contact for employee queries. Working closely with operational management teams and our client, you’ll maintain exceptional service standards in a safety‑critical environment.
By managing SLAs and KPIs, you’ll drive performance, support operational teams, and ensure contractual commitments are consistently met. This opportunity is your chance to be recognised, valued, and empowered to progress in a career where safety, professionalism, and purpose come together.
Job Responsibilities
* Serve as the first point of contact for operational employee queries.
* Assist in updating and maintaining customer information as required.
* Ensure all rostering is accurate to minimise pay queries and dropped shifts, and that accurate invoices can be produced and dispatched within required time‑scales.
* Maintain staff HR records and personnel files appropriately for the contract as required.
* Take detailed notes on any issues, including investigations, disciplinaries, capability‑performance, etc., ensuring company policies and procedures are adhered to.
* Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the contract, including recruitment, training, and expenses.
* Ensure accuracy of all operational data, and regularly review and report on progress, highlighting any risk of significant variances and taking action where needed.
* Support the contract with the preparation of audit and compliance reporting.
* Assist in the recruitment and succession planning to ensure the contract has the capability to deliver consistent high levels of service and contingency.
* Ensure all staff and officers in the contract comply with Securitas policies and procedures and relevant legal and regulatory requirements.
* Actively participate and support the development of the contract through involvement in strategic initiatives and projects.
* Carry out reasonable requests from the contract, client and senior management team, including support during emergency and unusual situations.
The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
* Right to work in the UK with a 5‑year checkable history.
* Valid SIA Licence.
* Full valid UK manual driving licence.
* Proactive and detail‑oriented, self‑motivated with a keen eye for detail.
* Excellent organisational, customer service and communication skills.
* Good standard of IT skills, including Microsoft Word, Excel and Outlook.
* Ability to work under pressure and on own initiative.
* Experience using rostering systems (e.g. Timegate).
* Previous experience within the security industry.
Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance.
Benefits
* Dedicated on‑site training team.
* On‑site cafe.
* Securitas Perks – discounts on a range of retailers, services and everyday spending via the STRIVE app.
* Dental plans with cash‑back for routine care.
* HSF Health Plan – cash‑back for everyday medical costs.
* Cycle to Work scheme – cost‑effective bike and equipment purchase.
* Specsavers eye care discounts.
* WeCare – 24/7 online GP, mental health support and fitness programmes.
* Toothfairy – online dental advice and guidance.
* Pension plan with employer contributions and tax relief.
* Payroll ISA – ISA savings account for long‑term financial goals.
* Free mortgage advice.
* Go & Live – financial wellbeing hub.
* Death in Service Benefit – life assurance for permanent employees.
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