Join Our Team as a RESOURCE ALLOCATOR at Aspire Defence Service Limited (ADSL)
* Salary: £29,900 per annum
* Hours: 37.5 hours per week, Monday Friday 8am to 4:30 with an hour for lunch
* Location: Tidworth
Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven RESOURCE ALLOCATOR to be part of our exciting journey.
What We Offer:
* * Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
* Pension Plan: Contributory Company Pension Plan matched up to 6%
* Insurance: Individual life assurance and personal accident cover
* Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
* Reward and Recognition: Celebrate outstanding achievements
* Employee Assistance Program: Funded program with onsite mental health first aiders
Your Role:
* Responsible for delivering a high level of Customer Service to both internal departments and external customers, managing workload in their areas of responsibility, ensuring all jobs raised by the Help desk are actioned accordingly and within contractual timescales.
* To proactively monitor the Engineers job schedules ensuring all works are allocated correctly.
* In conjunction with the Maintenance Manager, - Monitor the Unavailability and Urgent Jobs and pre-planned maintenance ensuring they are completed in accordance with contractual compliance
* To respond rapidly and effectively to changing requirements, using communication skills to obtain additional manpower as and when required, to ensure full operational cover is maintained.
* Liaise with other departments (Estates supervisors, Stores, Performance, and Helpdesk) as required, to assist in coordination of access and/or planning of works.
* Ensure the adoption of ADSL’s HSE policies and procedures throughout the area of responsibility.
What We’re Looking For:
Qualifications: GCSE level (or equivalent) Grade C in English Language and maths
* Experience: Experienced in office administration, ideally within customer service or estates. Strong organisational and communication skills, proficient in keyboard use and Microsoft Office programs. Knowledge of IFS would be beneficial.
* Skills: Communicates clearly to inform, influence and build strong relationships across teams and externally, puts customers first by delivering high-quality service, and is committed to a safety-first approach with continuous improvement.
Additional Information:
* Our garrisons are tobacco-free working environments.
* Security clearance is required prior to starting with us.
* We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
* Please note, this vacancy may close early if we receive a high volume of applications.
Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.