Job Description
Grosvenor Casino Southend SS1 2AL
Dealing a successful and entertaining poker game is more about people than cards. Yes, you will deal both tournament and cash games in an efficient, precise way, but more than that, you will be entertaining the players at that table.
You’ll need to know the rules and provide a professionally dealt game of poker, being efficient and precise, but also doing all of this with style to create a memorable guest experience.
You will:
* Welcome customers warmly into the business
* Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
* Work with your colleagues to provide efficient and dynamic service
* Deliver an excellent quality experience by evaluating individual needs and acting upon this information
* Communicate effectively with colleagues and the card room supervisor
* Create an environment of community and fun
* Maintain immaculate technical standards in dealing, chips skills, bet calculation, and enforcing the rules of the game
* Interact with customers in ways that are consistent with their experience and ability in the game
* Maintain the security of the game, cash, and assets
* Proactively comply with all regulations, particularly licensing conditions and safer gambling practices
Qualifications
* Positive attitude
* Experience of working successfully in a hospitality role
* Previous experience working as a poker dealer (Required)
* Fanatical about delivering unrivalled customer experience
* Ability to collaborate with the wider business
* Comfortable with change and able to embrace new ways of working
* Good interpersonal skills and conflict resolution abilities
* Must be able to work shifts at any time of the day, including weekends and bank holidays
Additional Information
* 16-32 hour contract
* Must have full flexible availability: Thursday to Sunday night shift from 6 pm onwards
* Potential for overtime, so must be able to facilitate
* Refresher training provided if required
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