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Location: Warwick
Department: Customer Success
Employment Type: Full Time
Overview
We are seeking an experienced Client Partner (CP) to join our Customer Success Team. This role will be responsible for building and maintaining strategic relationships with clients, ensuring successful implementation of our solutions, and driving client satisfaction and retention. We aim for the CP to become a trusted advisor, recognised as an expert in leveraging Bright’s products and services to deliver maximum value, providing an opportunity to further grow the account revenue and minimise churn.
Key Responsibilities
The CP will manage a defined “book of business,” focused on named key accounts. They will be responsible for the overall account growth and minimising churn, as defined through a set of client-based KPIs. The CP will be the ultimate owner of the account, and their duties will include:
* Creating an environment and working relationships with the client that encourages further investment in Bright
* Supporting and collaborating with sales account managers in driving up and cross-selling
* Ensuring the voice of our key customers is heard loud and clear
* Working with product teams to ensure our products provide the outcomes our customers require
* Ensuring that all services (from Support and Success) are delivered to the highest standards
* Developing and executing on account plans, tailored specifically to the client
* Ensuring all account KPIs are achieved
* Guiding customers toward advocacy
* Owning the retention of the account
* Staying current on industry trends in the payroll and accounting space
Required Qualifications
The successful candidate should display a range of technical and general business competencies aligned to this role and Bright as set out below.
Technical Competencies
* Experience in client-facing roles within SaaS environments; experience in accounting or payroll is highly desirable, as it will further enhance the CP's ability to establish and maintain their trusted advisory status.
* Demonstrated success in managing and growing strategic client relationships
* Experience with project management or specialist roles is highly valuable
* An understanding of appropriate industry-based applications and business processes and how they create value for clients
* Developed communication and collaboration skills to work effectively with both internal and external stakeholders
* Excellent presentation and communication skills, both written and verbal
* Bachelor's degree in business, Finance, or related field (or equivalent experience)
General Competencies
* Business Acumen: looking ahead and thinking about future possibilities while embracing trends.
* Achieving Results: focused on delivering quality outputs, services and results.
* Accountability: takes responsibility for work and actions
* Attitude: focused on building an open and energising environment.
* Teaming: proactively building and operating within strategic networks, sharing knowledge and information.
* Communication: Communicates complex concepts clearly to diverse audiences
What We Offer
* Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space
* Collaborative, innovative team environment
* Professional development and growth opportunities
* Competitive compensation and benefits package
Qualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you’re passionate about providing solutions that make a difference, we’d love to hear from you.
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