Location: Horsham Full-Time Permanent Basic Salary £25,397k Bonus Benefit s Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes-we connect people with outstanding service. About the Role As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care. This is more than just a call centre role-it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey. What You'll Be Doing Handling inbound calls from customers with professionalism and empathy Resolving billing queries and explaining charges clearly and accurately Managing overflow calls from 1st line technical support, ensuring no customer is left waiting Responding to general enquiries about services, packages, and account details Handling complaints with tact and urgency, aiming for first-contact resolution Logging all interactions in our CRM system with precision and detail Collaborating with internal teams to escalate and resolve complex issues Contributing to service improvement by sharing customer feedback and insights What We're Looking For A natural communicator with a warm, confident phone manner Previous experience in a customer service or contact centre environment (telecoms a plus!) Strong problem-solving skills and the ability to stay calm under pressure Tech-savvy and comfortable navigating multiple systems A team player with a proactive, can-do attitude Passionate about delivering a 5-star customer experience What You'll Get Competitive base salary performance-based bonuses 25 days holiday bank holidays Hybrid working options after probation Ongoing training and career development A vibrant, supportive team culture Staff discounts on broadband and telecom services Regular team socials and recognition rewards Ready to Join Us? If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you. Apply now at www.telecomacquisitions.co.uk/careers and start your journey with TAL today.