Job Description
Azure 3rd Line Support Engineer: Our client is a market leading SaaS provider who due to sustained growth are seeking an Azure 3rd Line Support Engineer to join their team of technical specialists. Your main duties include:
* 3rd line Support Engineer acts as the escalation for the Helpdesk team, providing customer software support for software related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes.
* excellent customer service skills and advanced technical knowledge and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective meeting it’s SLAs.
* Troubleshooting and resolving complex Azure SaaS related issues.
* Maintaining a high degree of customer service.
* Act as an escalation point of contact for third party suppliers
* Providing out of hours support on a rota basis.
Azure 3rd Line Support Engineer skills required:
* Infrastructure Management: Cloud and on-premises environments.
* Azure App Service: Deployment, management, troubleshooting.
* Azure Blob Storage: Data management, secure access.
* SQL Database Management: Azure SQL, on-premises SQL.
* Azure Active Directory (AD): Identity management, hybrid integration.
* Azure Entra: Identity governance, access policies.
* Security & Compliance: Identity protection, data encryption.
* Enterprise Integration: Hybrid cloud and on-prem systems. Desirable
As an experienced Azure 3rd Line Support Engineer you will:
* Be a reliable self-starter who is service driven that enjoys getting the job done.
* Be a good troubleshooter in a methodical manner and escalate as required.
* Lead on projects.
* Have a good understanding of IT security.
* Likes to build resilient solutions.
* Always be open to learn new skills and adding value.