Overview
Interviews will be based at Scunthorpe General Hospital.
The role of the Voluntary Services Department is to provide volunteering opportunities for people in our local communities, which enhances the experience of patients and visitors to our hospital and community sites, as well as supporting our staff. This is an exciting opportunity to be part of a team that makes a real difference every day. Your role will be crucial in supporting the recruitment and on-boarding of volunteer applicants, with a key focus on their placement and maintaining strong relationships with volunteers, to ensure they feel engaged, valued and empowered.
You will assist in the delivery of patient experience initiatives by offering volunteer roles to departments/wards that enhance patient care, already being provided by our paid staff. We are looking for someone who is passionate about volunteering and can engage and support volunteers, with varying skills and abilities, before, during and after their volunteering placements, ensuring that their experience is positive and beneficial to patients, the organisation and themselves.
Responsibilities
* Support the on-boarding and coordination of our team of volunteers who give an outstanding contribution of time to enhance our patients and staff experiences.
* Support informal interviews to assess suitability of volunteers for specific roles.
* Liaise with area or department staff to promote and engage volunteers effectively.
* Have the ability to deal with sensitive and confidential matters in a professional manner and in line with the department and the Trust’s data protection and confidentiality guidelines and policies.
* Ensure robust recruitment checks have been collated.
* Provide effective coordination for volunteers, identifying volunteering opportunities.
* Support the introduction of new volunteers into clinical areas, completing local inductions and promoting positive working relationships with all staff in departments/wards.
* Engage with volunteers to provide pro-active communications through planned support.
* Have an ability to engage with a diverse team of volunteers.
* Encourage and support volunteers development.
* Ensure that our volunteer roles have the desired impact.
* Be able to liaise with staff at all levels, both clinical and non-clinical.
About the Partnership and Working Environment
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts — Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) — our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas — biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Person Specification / Qualifications
* Ability to support and advise volunteers in relation to mandatory training and identify any additional training to ensure volunteer needs are met.
* Skilled in adapting communication methods to the situation.
* An excellent communicator, showing empathy and understanding where needed.
* Ability to plan, organise and monitor volunteer activity, maintaining accurate records and monitoring the impact of volunteer involvement in service delivery.
* Competent in the audit and evaluation to evidence volunteer activity.
* Experience in placing and supervising volunteers.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Forms, Outlook, Teams).
* Able to bring experience from the voluntary or charity sector.
* Confident and able to build strong relationships with a wide range of stakeholders.
* Capable of ensuring all volunteering data is managed, stored and organised in line with Trust information governance standards, GDPR and Data Protection Laws.
* Capable of travelling independently across our hospital sites, on the South Bank and North Bank on occasions.
Key Working Relationships
* Volunteers
* Voluntary Organisations, external and internal
* Volunteer Team
* NHS England
* Ward Managers/Matrons/Clinical Leads/Divisional Managers
* Ward/Department Staff – all levels
* Administration Teams
* External Stakeholders, including educational facilities
* Internal Stakeholders, including Chaplaincy, Macmillan, recruitment, finance, facilities
* Internal and external charities (e.g., League of Friends, Hospital Radio Teams)
* Patients/Visitors
Working Arrangements and Equality
For more detailed information, please read the job description linked below. The Trust offers and encourages flexible working opportunities to support health and wellbeing and work-life balance for employees, which positively impacts care. Flexible working is part of a wider commitment to improve the quality and experience of working life and is a key contributor for recruitment and retention. We support open conversations around a working pattern to suit your work-life balance or a multi-role career, if it works for you and the role, we’ll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee to ensure equality of access to flexible working, based on patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to a fair and supportive working environment where contributions are recognised and valued, and staff feel empowered to perform their duties. We are committed to promoting and protecting the physical and mental health and wellbeing of all staff, underpinning our values as set out in the NHS Constitution, supporting us to be an Employer of Choice and enabling employees to support effective patient care. We value diverse perspectives and ideas and welcome applications irrespective of age, disability, sex, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Additional Information
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust and the benefits offered to employees, view our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.”
Please note that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
This advert closes on Tuesday 14 Oct 2025
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