Overview
Join to apply for the Retail Store Manager role at The Works Stores Ltd
40 hour contract
Why The Works?
10th Best Big Company to Work For 2024 - 'Best Companies'
The Works is about inspiring reading, learning, creativity and play. Whether you’re engaging with customers on the frontline or supporting colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. With the right passion, it all starts with you.
Responsibilities
As a Retail Store Manager you'll be the captain of the shop floor, leading your team with energy and enthusiasm. You’ll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You’ll showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.
* Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you'll wow our customers with additional products and services.
* Create a store experience that's fun, friendly, accessible, and inclusive. Recruit team members who embody our values to build a dream-team of retail superheroes.
* Collaborate with Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth across the teams.
* Drive retail commerciality with focus on sales and high performance across KPIs.
* Maintain excellent standards and merchandising, from cleanliness to pricing.
* Lead on the front lines with your team, creating an environment welcoming to customers.
* Manage promotional changes and align space with seasonal trends.
* Place products in planogrammed and non-planogrammed spaces with a high SKU count.
Qualifications / Skills
* Genuine and authentic communication; customer-focused with strong product knowledge.
* Resilient in a fast-paced retail environment; able to multitask effectively.
* Stock management and merchandising capabilities, including handling deliveries and pricing.
Leadership & Culture
* Inspire and motivate your team in line with our employer brand, values and purpose.
* Lead your team to reach their potential and drive store performance.
* Collaborate with support departments and peers; welcome constructive feedback to improve.
* Support your team’s well-being and career aspirations with ongoing development conversations.
Perks
* 25% Colleague Discount; exclusive Double Discount days
* MyWorks discounts across retailers, holidays, utilities, tech and more
* Family Friendly Leave with enhanced maternity, paternity and adoption pay
* Holiday – 33 days including bank holidays
* Wages accessible early through Stream
* Can-Do Academy for training and development
* Share Scheme
* 24/7 support via Retail Trust; Healthcare Cash Plan
* Long service awards, pension, life assurance, Cycle to Work, charitable giving
Our Purpose & Values
To inspire reading, learning, creativity and play. We are Crafty, Caring, Can-do and we Listen. We are committed to diversity, inclusion and reasonable adjustments.
EEO & Accessibility
We are open to discussions around working hours and flexible working; we will support reasonable adjustments for interviews where needed. The Works is an inclusive culture and open to all applicants.
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