Key Accounts Coordinator
Location: High Wycombe
Salary: £30k per annum
Permanent
Monday to Friday 37.5hrs per week
Our client is looking for an experienced Administrator for their busy office in High Wycombe.
Key Responsibilities of the Key Accounts Coordinator:
* Manage and develop relationships with key customer accounts, ensuring a consistent and high level of service delivery
* Coordinate service activity by liaising with internal teams and field-based staff to ensure bookings are scheduled efficiently and within agreed timeframes
* Act as a central point of contact for customers, providing updates, resolving queries, and ensuring clear communication at all stages
* Maintain accurate and up-to-date records across internal systems, ensuring all activity is logged correctly
* Ensure all required documentation is prepared and issued ahead of scheduled works (e.g. booking confirmations, compliance paperwork, site requirements)
* Monitor and progress ongoing service requests, ensuring completion within agreed service levels
* Support the coordination of planned and reactive work, ensuring efficient alignment of multiple service types where required
* Raise and process internal requests such as job allocations, approvals, and part requirements through relevant departments
* Work closely with internal support teams to ensure all operational and administrative processes run smoothly
* Ensure all customer communication is handled promptly and professionally, meeting internal response time expectations
* Assist with reporting, including generating weekly performance data and supporting the analysis of service activity
* Provide support and cover across the wider team where required
Key Requirements of the Key Accounts Coordinator:
* Strong administrative background with excellent attention to detail
* Experience managing customer accounts or coordinating service-based activity
* Ability to prioritise workloads and manage multiple tasks within a fast-paced environment
* Confident communicator, able to liaise effectively with both customers and internal teams
* Strong organisational skills with the ability to track and progress multiple live tasks
* Comfortable working to KPIs, service levels, and deadlines
* High level of accuracy when updating systems and handling documentation
* Proficient in Microsoft Office (particularly Excel, Outlook, and Word)
* Calm and resilient under pressure, with a proactive approach to problem-solving
* Team-focused mindset with a willingness to support wider business operations