Job overview
We are seeking motivated Emergency Care Assistant's to join our Acute Medical Services team, supporting the delivery of exceptional care across the Acute Medical Unit (AMU), Same Day Emergency Care (SDEC), and the Short Stay Unit (SSU).
This position offers a structured training programme designed to equip you with essential clinical competencies, including baseline observations, ECG recording, cardiac monitoring, venepuncture, cannulation, and basic life support. You will also gain experience in wound care and closure techniques, urinalysis, pregnancy testing, and assisting patients with mobility, nutrition, hygiene, and comfort.
Working alongside the nursing team, you will play a vital role in maintaining a safe, supportive, and high-quality care environment. You’ll also become familiar with the layout and operation of medical equipment and uphold best practices in health and safety at all times.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Shortlisted candidates will be invited to attend a virtual information and guidance session on Wednesday, 12th November 2025, at 12:00 p.m.
We look forward to engaging with as many candidates as possible during this session. It will provide detailed information about the role, interview preparation tips, an overview of the assessment day, and a clear explanation of the overall recruitment process.
Following this, shortlisted candidates will be required to complete a Math's and English assessment on Monday, 17th November 2025.
Candidates who successfully pass the assessment will be invited to attend an interview on Tuesday, 25th November 2025 (please note that this date may be subject to change depending on clinical availability).
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
* Care Certificate
* GCSEs (or equivalent qualification or standard) in English and Math
Previous Experience
Essential criteria
* Experience of working with the general public or a range of different people
Desirable criteria
* Experience of healthcare or care work
Skills
Essential criteria
* Ability to communicate effectively in a variety of settings with patients, relatives, carers and other members of staff of varying levels of understanding
* Evidence of being self-motivated
* Evidence of working effectively as part of a team
* Basic IT skills – ability to use keyboard or willingness to develop
* Excellent time management and organisational skills
* Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
* Ability to work in a busy, sometimes pressurised environment
* Ability to work to deadlines ability to use judgement on when to escalate issues and problems
Desirable criteria
* Venepuncture and cannulation skills
* Wound care
* Immobilisation and casting skills
Knowledge
Essential criteria
* Basic computer skills
* Understanding of patient confidentiality
* Health and safety understanding
Other requirements
Essential criteria
* Understanding of, and commitment to equality, diversity and inclusion
* Role model our Trust values every day
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.