Centre Manager
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
4 days Reading + 1 day Brighton (travel fully expensed to Brighton)
Permanent | £30,000–£33,000 + annual performance bonus
The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centres commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Your Chance to Lead with Impact
Take the helm across two premium workspaces — spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.
Key Responsibilities That Define Success
Customer Service Excellence
Deliver professional, engaging tours from first contact through to signed deals
Build lasting relationships via proactive communication, events, and support
Resolve issues swiftly, turning challenges into opportunities for delightOperational Leadership
Oversee opening/closing, cleanliness standards, and daily workflows
Maintain health & safety compliance with specialist listed building maintenance
Manage facilities, repairs, and upkeep to heritage standardsCommercial Drive
Achieve revenue and occupancy targets through coworking, meetings & events
Execute "fast cash" sales strategies and track KPIs for continuous improvement
Support P&L, budgeting, forecasting, and performance analysisTeam Development
Guide Centre Operations Assistants with 1:1s, training, reviews, and scheduling
Foster high performance through onboarding and constructive feedbackCompliance & Financial Oversight
Uphold GDPR, AML, and all company policies
Drive cost efficiency while maximising profitabilityThe Profile That Excels Here
Ambitious supervisors who combine commercial instinct with operational precision and heritage property knowledge. xjlbheb
Essential:
Proven revenue generation in customer-facing roles (workspace, hospitality, facilities)
Supervisory experience delivering service excellence and team results
Strong listed building maintenance skills (repairs, compliance, H&S)
Confident with MS Office 365 and CRM systems
Resilient, organised, with excellent communication and problem-solvingQualifications: Minimum Grade C English & Maths (or equivalent)
Rewards That Match Your Ambition
£30,000–£33,000 base salary + performance bonus
Structured 40-hour week with all travel expensed to Brighton
Comprehensive benefits package
Professional pride in blending heritage stewardship with modern commercial successThis is leadership with purpose — where your skills shape exceptional workspaces across two prime locations. If youre ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career