Job overview
An exciting opportunity has arisen for a Band 4 MES Clinic Co-ordinator
As a member of the team, you will assist with managing referrals for MES patients and working to ensure patients are treated in line with Trust policies. The post is varied and includes contact with patients and many health care professionals associated with MES treatments
The successful post holder will work as part of the multi-disciplinary team to provide a professional and pro-active service. The post holder will as MES Clinic Co-ordinator support the department sister and nursing team ensuring best use of MES capacity by utilising CPD, excel spread sheets and word documents and who always work within the Trust values.
The role involves dealing with routine enquiries, processing referrals and prescriptions, recording information on relevant systems and other administration tasks relating to the role. Due to the nature of the role, it involves dealing with personal and sensitive information, therefore the post holder must maintain confidentiality at all times.
We are looking for a self-disciplined and motivated individual who has good communication and time management skills and enjoys working in a team, with a minimum of one year experience in a patient focused environment
The base for the post will be MES (York site, currently at Nelsons Court) but cross site cover may be expected as part of the role.
The departments opening hours are Monday-Friday 0700-1900. The hours being advertised are 30 hours and full flexibility is required.
Please ensure you have read and meet the essential criteria before applying
Interviews will take place on the 27th November
Main duties of the job
1. Plan and organise the administrative function, including dealing with referrals, making appointments in a timely manner, setting up a nursing folder, printing the relevant pathway and printing labels, and sending a blood form request form with the appointment if required.
2. Communicates with a range of contacts internally and externally, for example, Managers, GP’s and medical staff and, where appropriate, patients, visitors and other clients on issues relating to the operation of the designated area of responsibility. Such communication will involve information some of which will be routine/straightforward, but also in certain instances have a degree of complexity. Additionally, certain elements will be of a sensitive nature and require, on occasions, a tactful and/or persuasive approach
3. To ensure patients are made appointments that are appropriate while maximising the units capacity and patient flow, using the seating plan efficiently. Ensure that the ward planner is up to date. To cross reference the diary sheets with ongoing patient lists ensuring follow appointments are not missed
4. To ensure all patients referred have a prescription and liaise with the referring consultant team re; any queries or blood test results and follow local policy and governance with regard to the transportation of patient records.
5. Ensure the patients prescription is sent to pharmacy and record using local protocol so the location of the prescription chart is known. To liaise with pharmacy regarding any outstanding prescriptions to ensure that all medication is available at the time it is required.
Working for our organisation
For more information about our Trust, please visit;
Our benefits
We offer a range of benefits to support our staff including:
6. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
7. 27 days holiday rising to 33 days (depending on NHS Trust service)
8. A variety of different types of paid and unpaid leave covering emergency and planned leave
9. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
10. NHS Car Lease scheme and Cycle to Work scheme
11. An extensive range of learning and development opportunities
12. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Knowledge
Essential criteria
13. Educated to NVQ Level 3, BTEC Level Higher National Diploma & Certificate (HND/C) or equivalent level. 1 years’ experience working at NVQ level 3 or above
Desirable criteria
14. ECDL Qualification
Experience
Essential criteria
15. Previous experience of dealing with sensitive and/or complex situations
16. Experience of dealing with confidential information.
Desirable criteria
17. Previous NHS experience in an administrative capacity, including cay care treatments.
Skills
Essential criteria
18. Able to organise and prioritise both own workload and that of others as required
Desirable criteria
19. Experience of managing organisational change within a team e.g. restructures, changes to job requirements