Your new company Our client is a well-established organisation with operations across the UK and Europe, known for their commitment to delivering exceptional customer service and building long-term client relationships. They offer a supportive and collaborative working environment where initiative and ownership are encouraged. ________________________________________ Your new role Are you passionate about delivering outstanding customer service and building strong client relationships? Our client is seeking a detail-oriented Customer Services / Sales Administrator to support operations across the UK and Europe. In this role, you'll take ownership of customer accounts, ensuring a seamless experience from enquiry to delivery. You'll be the primary contact for a portfolio of European customers, handling quotations, purchase orders, and delivery schedules. You'll also process orders, manage logistics, and collaborate with internal departments and remote Business Development teams. Key responsibilities include: * Managing customer enquiries and logistics * Maintaining accurate records and systems * Generating reports and supporting sales initiatives * Advising customers on products and logistics options You'll have authority to: * Place and manage orders in line with contracts * Set up new credit accounts * Recommend exchanges or refunds * Advise on logistics within pricing parameters ________________________________________ What you'll need to succeed To thrive in this role, you'll need: * Strong written and verbal communication skills * Proven experience in customer service and sales administration * High attention to detail and numerical accuracy * Proficiency in Microsoft Office, especially Outlook and Excel * Excellent keyboard and organisational skills * Ability to prioritise, follow through, and solve problems effectively * A calm, positive, and adaptable approach to teamwork ________________________________________ What you'll get in return * Competitive salary - up to 32,000 * Life Assurance * Critical Illness Cover * Personal Private Pension * 34 days holiday * Contribution to fitness club or classes ________________________________________ What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk