Service Improvement Officer (Fixed term – until 30 August 2026)
Staffordshire County Council is looking for a Service Improvement Officer to support adult social care services. You will work across the council’s services, helping operational and senior managers use intelligence from data, quality audits, feedback and consultation to identify good practice and areas for improvement. The role also supports local preparations for future CQC inspections and wider support for our new case management system.
Responsibilities
* Turn insight into action by analysing survey results, audits and feedback to identify trends and opportunities for improvement.
* Support continuous learning by helping teams use performance data and quality findings to enhance practice.
* Develop practical guidance that supports frontline staff and managers in delivering high‑quality care.
* Analyse customer feedback, including compliments and complaints, to understand experiences and inform service improvements.
* Coordinate and review quality audits, ensuring findings lead to meaningful change.
* Engage with people who use our services through consultation to ensure their voices shape our approach.
* Contribute to CQC assurance preparations.
The Ideal Candidate
* Curiosity and problem‑solving skills – you ask the right questions and dig deeper to understand what’s working and what needs to change.
* Strong analytical ability – you can interpret data and feedback from multiple sources (quantitative and qualitative) and turn it into clear, actionable insights.
* Excellent communication skills – you can present findings in a way that influences decisions and builds understanding.
* Relationship‑building skills – you work collaboratively with colleagues across the County Council, partner organisations, and people who use our services.
We are happy to talk flexible working and will consider applications on a full or part‑time basis or on a secondment basis (internal candidates).
Don’t feel you meet all the requirements? We value transferable skills, experiences and qualifications, so consider applying anyway. For an informal chat, contact Craig Woods, Quality and Performance Manager, at craig.woods@staffordshire.gov.uk.
Application Process
Interviews will be held on Friday 16 January 2026.
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
Equality, Diversity and Inclusion
Staffordshire County Council is an equal opportunities organisation and a Disability Confident employer. We encourage applications from all backgrounds and communities.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
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