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Overview
Join us at Mitie as a security support officer working with our Home Office client at The Capital Building, Liverpool. The shift pattern is 12 hours, Monday to Sunday, including Bank Holidays and evening shifts. A valid SIA CCTV licence is an advantage.
Responsibilities
* Protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any changes.
* Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreement for the customer, ensuring accountability and contributing to contract retention.
* Undertake additional training for continuous self-development.
* Be aware of and comply with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully complete all tasks on site as defined within the published AI's.
* Review AI's regularly and suggest amendments to improve service levels.
* Maintain front-line licences (Security Guarding or Door Supervision) as required and wear them at all times while on duty; complete any contractually required courses.
* Comply with legal obligations and safety requirements of the role; follow instructions and procedures appropriately; work in a systematic and orderly way.
* Check calls must be carried out at the allocated time slot as stipulated in the AI's; report incidents to Emergency Services and the Communication Centre as needed.
Training & Compliance
* Complete all required competency training; undertake additional training as directed for self-development.
* Use technology to achieve key objectives and develop job knowledge through ongoing professional development.
* Renew your licence 16 weeks before expiry.
What We Are Looking For
* Previous security experience.
* SIA Licence.
* SC Clearance desirable.
Benefits
* Market-leading flexible benefits platform with choices for personal needs, including dental insurance, shopping discounts, and more.
* Virtual GP for you and household members; financial wellbeing support through Salary Finance (advance pay options and loans).
* MiDeals discounts, cycle-to-work scheme, life cover, and other investment and recognition programs (e.g., Mitie Stars with cash prizes).
* Opportunities for career progression and access to training and development resources.
* Inclusive recruitment process; reasonable adjustments available on request.
Note: This description preserves the original role and context while removing extraneous boilerplate and ensuring accessible formatting. The information reflects responsibilities, qualifications, and employee benefits as provided.
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