Overview
Ambulance Care Assistant (Secure Mental Health) position based in Bridgend, Wales. We are looking for enthusiastic, care-focused individuals to join our Safe Care Division (Secure Mental Health). Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities. Full training will be provided. This is a full-time, permanent role with flexible shift requirements.
Responsibilities
* Work as part of a team to support the patient on board.
* Ensure the vehicle is safely and responsibly driven.
* Assist service users with challenging behaviour and/or mental health illnesses, including situations that may require physical intervention.
* Collaborate with the police and other professionals to transport vulnerable service users between locations such as hospitals, homes, and prisons to medical/care settings including A&E, outpatient clinics and hospital wards.
* Liaise with hospital staff and police to ensure safe conveyance of service users to and from places of safety.
* Lift, secure, and assist service users in and out of the ambulance.
* Hand over service users to appropriate staff on arrival at treatment centres/hospitals.
* Transfer service users between beds, stretchers, and chairs as required.
* Maintain a clean, safe, and orderly ambulance environment.
What you’ll need
* Full manual UK driving licence.
* Commitment to patient care and ability to build rapport with patients.
* Effective communication skills in challenging or emotional circumstances.
* Calm, careful driving with no more than six penalty points.
* Strong teamwork and collaboration abilities.
* Physical fitness for patient handling, moving, and occasional restraint when required.
* Problem-solving ability to identify key changes in patient behaviour during demanding situations.
Benefits
* £13.06 per hour
* Life Assurance – £5,000 coverage for colleagues and families
* 24/7 online/telephone GP consultations and access to prescriptions
* Second medical opinion support and access to various health services
* Cash-plan benefits (dental, optical, chiropody) and mental health consultations
* Physiotherapy consultations and legal advice on domestic issues
* Financial guidance on retirement planning, tax savings, and state benefits
* Long Service Recognition Scheme and increased annual leave
* Internal recognition schemes and referral bonuses
* Support from EMED Foundation for colleagues and communities
* Paid holiday entitlement and Pension Scheme
* Blue Light Card and uniform provided
* Employee Assistance Programme and flu vaccination campaigns
About EMED Group
The merger of ERS Medical and E-Zec Medical has formed EMED Group, the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues across 50 depots. We are committed to equal opportunities and an inclusive, safe working culture for all. We promote equality, diversity, and inclusion and treat all employees, patients, service users, clients, and communities with dignity and respect.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Public Health
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