Our client, an established IT Managed Service Provider is looking for a proactive Office Manager/Renewals Administrator to join their organisation. This role will support their sales and renewal’s function, helping to deliver a high-quality customer experience. Reporting to the Sales Manager, you will work closely with teams across the business. Key Responsibilities * Manage office operations, supplies, stock room, couriers and office facilities. * Maintain a professional, clean and well-organised working environment. * Track all goods in and out of the office with accurate records. * Liaise with suppliers, contractors and service providers. * Manage the renewals database, quoting customers for expiring products, licences and warranties. Chasing through to decision and processing accordingly. * Help to create an efficient and quality customer experience. * Oversee renewals in line with customer agreements. * Support the sales team with quotes, orders and invoicing. * Follow up on outstanding renewals and customer queries. Essential Skills & Experience * Previous Office Manager experience. * Experience working in an IT or IT-focused business. * Excellent customer service and communication skills. * Strong organisational and administrative skills with high attention to detail. * Problem solver with good analytical skills. * Confident using Microsoft Office. * Ability to work under pressure and meet deadlines. * Customer-focused, proactive and a strong team player. * Able to manage expectations at all levels and communicate accordingly. Desirable * Knowledge of Microsoft licensing programs. * Understanding of servers, storage and networking. * B2B experience or business/technology-related qualification