Job Overview
Due to an internal promotion to General Manager we are delighted to offer the vacancy of a dedicated and enthusiastic Deputy Manager to join our team. The ideal candidate will possess a strong background in hospitality, cellar duties and bartending, and will be responsible for supporting the daily operations of our establishment. This role requires excellent team management skills and a passion for providing exceptional service to our guests.
If you thrive in a fun environment, love variety each day and "can think out of the box" we'd love to hear from you. We are a pub that loves live music, quizzes, bingo nights and special event days as well as serving great food and drinks!
Duties
* Assist the Manager in overseeing daily operations to ensure a high standard of service and hospitality.
* Supervise staff members, providing guidance and support to foster a positive working environment.
* Help with food production and ensure compliance with food safety regulations.
* Coordinate with kitchen and bar staff to maintain quality control and efficient service delivery.
* Train new employees on operational procedures, safety protocols, and customer service standards.
* Address guest inquiries and resolve any issues promptly to enhance customer satisfaction.
* Monitor inventory levels and assist in ordering supplies as needed.
* Participate in team meetings to discuss performance, goals, and areas for improvement.
Qualifications
* Previous experience in a supervisory role within the hospitality industry is preferred.
* Knowledge of food safety practices and culinary techniques is advantageous.
* Strong organisational skills with the ability to manage multiple tasks effectively.
* Excellent communication skills, both verbal and written.
* A proactive approach to problem-solving with a focus on teamwork.
* Ability to work flexible hours, including evenings and weekends as required.
* A passion for helping others and delivering outstanding customer service.
About the role
Alcester Academy is a highly successful 11-16 school with 647 students currently on roll. The post holder is responsible for the administration and organisation. Supporting the General Manager and Deputy Manager in training a team of front of house staff in the Bar and Restaurant. Senior management who you actually know and see on a day to day basis. We recognise that staff are at the forefront of a child’s life while in residential care.
Role specifics
* Supporting the club's operations and ensuring an exceptional experience for our members through effective management and leadership.
* This role is vital in supporting the club's operations and ensuring an exceptional experience for our members through effective management and leadership.
* Senior management oversight with regular interaction with the management team.
* Role involves working with Deputy Room Supervisor to lead a team of practitioners on any given day and ensure care for children.
Schedule and compensation
Working Hours: Full Time, 40 hours per week. Shifts between 7:30am–6:00pm; a mix of early and later shifts. Salary: £13.50–£14.52 per hour, dependent on role and experience. Benefits include Annual Leave: 33 days (including 8 days statutory bank holidays) and apprenticeship funding for Level 3 training where applicable. Up to two days off per week during the week. This position is LIVE OUT.
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