APS Desktop Engineers - Telford, Shropshire and remote - 6 months+/RATE: £119 per day inside IR35
One of our Blue Chip Clients is urgently looking for a number of APS Desktop Engineers.
For this role you will need to be in Telford, Shropshire 2 days per week.
Please find some details below:
Role Description
The role will be a technical Support Engineer within Account Production Services (APS). Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
Once training has been completed and you have developed with the role, you may be asked to travel to another site to assist with supporting activities.
Tasks
Provide Desktop Support.
Fault identification and resolution of incidents/requests within contracted SLA targets
Mobile solution support (Mobile Phones and Laptops)
Software and hardware installation
PC Configuration
Laptops & MacBook imaging
Assisting with IT Stores tasks when required
Supporting internal and external events
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
Technologies
Windo...