Role overview:
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff and maintaining shop floor standards. Additionally, you will handle certain managerial processes daily as instructed by Store Management.
Responsibilities:
* As a supervisor, you’ll be responsible for:
* Delivering excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement program.
* Driving and exceeding sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
* Maintaining high visual merchandising standards through engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
* Training and developing staff by assisting with new employee induction, encouraging personal growth, and overseeing training assessments.
Role objectives and KPIs:
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
Skills and Experience:
* Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of current trends and competitors.
* Experience in coaching and mentoring individuals.
* Strong communication skills.
* Attention to detail and ability to maintain high standards on the shop floor.
Benefits:
* Monthly discretionary bonus schemes.
* Company discount of 25% on many products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
* Exclusive deals and discounts from retail and hospitality businesses via TELUS Health platform.
* Access to counselling, health, and well-being advice through TELUS Health.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Access to apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Participation in colleague networks and support initiatives for positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums for influencing positive change.
* Incremental holiday allowance.
#J-18808-Ljbffr