Location: Hybrid with travel to the Bradford Office
Contract: Permanent
Are you an experienced payroll professional with hands‑on iTrent expertise looking to take the next step in your career? Anchor, England’s largest not‑for‑profit provider of housing and care for people in later life, is looking for a Payroll Team Leader to join our People Services team, supporting the accurate and timely pay of over 10,000 colleagues across the organisation.
What you’ll be doing:
* Coordinating the end‑to‑end monthly payroll process, ensuring all data is accurate, authorised and processed in line with payroll schedules.
* Managing and resolving payroll queries through the ServiceNow case management system, ensuring Service Level Agreements are met and service delivery remains high quality.
* Producing monthly Management Information (MI) on query volumes, themes, resolution times and team performance indicators.
* Supporting accurate payroll administration including time and attendance, statutory payments, pensions, and third‑party deductions.
* Acting as an escalation point for complex payroll queries, discrepancies and data issues.
* Supporting compliance with payroll legislation, including PAYE, National Insurance, pensions auto‑enrolment and National Minimum and Living Wage requirements.
* Driving continuous improvement across payroll processes, systems and automation while supporting and guiding Payroll Administrators.
* Building strong relationships with People & Culture, Finance, IT and external partners to ensure accuracy, consistency and high‑quality service delivery.
What we’re looking for:
* A minimum of 5 years’ payroll experience, ideally within a fast‑paced operational environment.
* Strong knowledge of UK payroll legislation including PAYE, NI, pensions and statutory deductions.
* Experience using HRIS and payroll systems (iTrent experience desirable)
* Advanced Microsoft Excel skills for analysis, reporting and data validation.
* Strong attention to detail and commitment to data accuracy and confidentiality.
* A customer‑focused approach, with the ability to stay calm and professional while managing deadlines and a busy workload.
This is a great opportunity to play a key role in delivering an accurate, compliant and high‑quality payroll service. You’ll be part of a supportive and collaborative team, helping to drive continuous improvement and ensuring colleagues are paid correctly and on time.
Anchor – a great place to work
Anchor is England’s largest not‑for‑profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not‑for‑profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
* Gym, fitness and wellbeing discounts
* Mental health support
* Flexible working options
* Access to online GP appointments
Finance
* Pension plan – contribute between 4% and 8% and we’ll match it or better
* Quick and easy pension transfer service
* Savings and financial advice, loans, free life assurance
* Discounts on shopping, holidays, phones, technology and more
* Free Blue Light Card
* Ongoing personal and professional development programme
* Leadership Pathways online learning resources
* Career progression and promotion opportunities
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
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