We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID).
MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. They’re the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we’re growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.
Milk flows through everything at Müller – from farm to factory to fridge. As the UK's most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future. We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking – and even enjoy every benefit and bonus to sweeten the deal.
We're Hiring: Service Analyst
Location: Market Drayton, Shropshire / East Kilbride - Hybrid - 3 days on-site per week.
Contract: Full-Time, Permanent
Hours: Monday–Friday (40 hours)
Are you ready to unleash your potential and build an exciting career with Britian’s most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Service Analyst position.
Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
As our Service Analyst, you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services are maintained and ensure that service asset and configuration items are properly controlled.
Your challenge for the Service Analyst: -
Maintain the Cl database and link it to other tools within Group IT.
Analyse, plan, measure and improve all aspects of the availability of IT services.
Ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
objective is to enable beneficial changes to be made, with minimum disruption to IT services.
Support major incidents and create whiteboards, whilst liaising with problem and change management.
Support and sub-project management in the implementation of the ITSM framework.
Ensure that project/ service management methods & tools as well as system resources are optimally used.
Promote communication with various stakeholders and external service providers.
Provision of expert support for users and all relevant stakeholder groups.
Support for the optimization of existing internal team processes and documentation.
Key skills & experience for Service Analyst: -
Service management experience in a SAP environment would be beneficial.
Working knowledge of the configuration management landscape.
Proficient in ITIL & Service Management Processes
At least 2 years' experience working in a Change / Request ITIL environment.
Proven track record in Incident and Service Level Management, dealing with suppliers at all levels.