Account Executive (Full training provided)
4 days ago Be among the first 25 applicants
Role Fulfilled
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About The Role
We seek a dynamic, highly organised, and driven individual to join our team at Digital Marketing Agency in Norwich. As an Account Executive, you must implement and adopt a SaaS based client inventory and order management system. Your primary focus will be to guide clients through onboarding, providing expert assistance, training, and support to help them seamlessly integrate our solution into their business operations.
Key Responsibilities
* Client Onboarding: Lead end-to-end onboarding processes for new clients, ensuring a smooth transition from initial engagement to system go-live. Collaborate with cross-functional teams to gather client requirements, establish project timelines, and manage expectations.
* Needs Assessment: Conduct thorough needs assessments with clients to understand their unique business requirements, processes, and pain points, translating insights into tailored onboarding plans.
* Solution Configuration: Collaborate with the technical team to configure the SaaS solution according to client specifications, ensuring alignment with inventory and order management workflows.
* Training and Education: Develop and deliver comprehensive training sessions on our SaaS solution's features, functionality, and best practices, both remotely and on-site as needed.
* Technical Support: Serve as the primary point of contact for client inquiries and issues during onboarding, troubleshooting and resolving technical challenges with the support team.
* Data Migration: Coordinate data migration efforts, assisting clients in transferring existing data into the new system, validating accuracy and integrity post-migration.
* Customization: Work with development to facilitate customisations or integrations that align with client requirements, ensuring proper integration and testing.
* Progress Tracking: Maintain accurate records of onboarding progress, documentation, and client interactions, providing regular updates to clients and stakeholders.
* Feedback Collection: Gather client feedback on onboarding experience and system usability, using insights to improve the process.
* Continuous Learning: Stay up-to-date with trends and advancements in inventory and order management, applying knowledge to optimise onboarding.
Desirables
* Experience in client onboarding, training, customer success, or related SaaS roles.
* Knowledge of Linnworks SaaS desirable but not essential.
* Understanding of inventory and order management processes.
* Exceptional communication and interpersonal skills, written and verbal.
* Ability to explain technical concepts to non-technical audiences.
* Detail-oriented with excellent organisational and project management abilities.
* Problem-solving mindset and ability to thrive in fast-paced environment.
* Proficiency in project management and communication tools.
* Willingness to travel occasionally for on-site training and support.
* Independent work and ability to manage multiple priorities.
* Good understanding of the eCommerce industry.
Why Pivotal?
Join our team and help shape the success of our clients as they embark on their journey with our innovative SaaS inventory and order management solution. Apply now and be a key player in our mission to revolutionise how businesses manage their operations.
Benefits
* Salary range between £22,000 - £25,000 DOE plus benefits package.
* Once qualified, you will be entitled to the bonus.
* Full training will be provided.
* Collaborative and inclusive work environment.
* Continuous learning and growth opportunities.
* Chance to significantly impact clients' businesses through effective onboarding.
*Please note: This is a mainly office-based role, and we are looking for applicants local to Norfolk, UK*
Apply
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: IT Services and IT Consulting
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