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Junior IT Support & Hardware Technician
Job Summary As a Junior IT Support & Hardware Technician at Cloud2IT, you’ll primarily work behind the scenes refurbishing machines and prepping computers to specified requirements, managing inventory, and supporting the team. You won’t be working directly with customers straight away, but this role is designed to gradually ease you into a customer-facing environment as […]
As a Junior IT Support & Hardware Technician at Cloud2IT, you’ll primarily work behind the scenes refurbishing machines and prepping computers to specified requirements, managing inventory, and supporting the team. You won’t be working directly with customers straight away, but this role is designed to gradually ease you into a customer-facing environment as your confidence and skills grow. It’s a great opportunity for someone eager to learn, tackle technical challenges, and develop their IT expertise in a dynamic MSP setting.
Key Responsibilities
* Refurbish machines and prep computers to specified requirements
* Handle VoIP hardware inventory and management
* Image and configure PCs for deployment
* Install and upgrade hardware components like RAM, NVMe drives, and graphics cards
* Receive, test, and sticker refurbished devices
* Manage stock levels and organise the hardware storage area
* Assist with picking, packing, and dispatching equipment for site visits and deliveries
* Support the team with basic ticket triage and straightforward support calls
* Book appointments and assist with scheduling
* Pre-provision network hardware for upcoming installations
* Maintain accurate records of stock and equipment movements
* Assist with procurement and sales of devices and equipment
* Follow health and safety guidelines while handling equipment
Culture & Fit
At Cloud2IT, they are a small, tight-knit team of four, so personality matters just as much as skills. They value people who:
* Are team players who get on well with others and contribute to a good working atmosphere
* Take personal hygiene seriously (seriously, don’t be the office smell problem)
* Have passions and hobbies outside of work—because life’s more than just IT
* Can confidently share their opinions but are open to feedback and understand sometimes “our way” is the best way
In short: if you’re not a difficult person to work with, they will happily teach you all the technical stuff
Person Specification
Skills & Knowledge
* Basic interest in computers and technology
* Willingness and enthusiasm to learn new technical skills, including imaging software and PC setup
* Good organisational skills and attention to detail
* Basic numeracy and literacy skills
* Comfortable using computers and technology in general
* Ability to communicate clearly and politely
Experience
* No prior experience necessary — they will teach you everything you need to know!
* Any personal projects or interest in tech is a bonus but not essential
Personal Attributes
* Eager to learn and develop within an IT environment
* Reliable, punctual, and keen to take responsibility
* Able to work well in a team and support others
* Patient and adaptable, especially when learning new tasks
* Positive attitude and strong work ethic
Qualifications
* Grade C/5 in GCSE English and Grade C/4 in GCSE Maths
* Interest in pursuing further IT qualifications or apprenticeships is a plus
* Full UK driving licence is advantageous but not required
Other Requirements
* This is an in-person role based in Carnforth, Lancashire
* Candidates must be able to reliably commute to the Carnforth site
* Some flexibility in working hours may be available to support work-life balance
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