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Pensions Customer Service Apprenticeship
Pensions Customer Service Apprenticeship
, Apply From: 18/07/2025
Learning Provider
Delivered by METAGEDU APPRENTICESHIPS LTD
Employer
NFP BENEFITS CONSULTANTS LIMITED
Vacancy Description
* To efficiently process all duties expected of a Pension Administrator
* Understand pension auto enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly
* Able to review and understand client data provided in excel
* Producing and cross checking pension contribution schedules within agreed timeframes
* Maintaining records using NFP software
* Ensure that client files are kept accurate and up to date
* Ensure that all client history (at both employer and employee level) is fully documented
* Working with the Pensions Regulator – online / telephone and email
* Completing, issuing and recording statutory documentation in line with pension legislation
* Working with a variety of pension providers / insurance companies - online / telephone and email
* Answering employer/employee queries via telephone or email
* Work with colleagues on routine outstanding work ensuring clients are aware and understand requirements / consequences
* Support the day-to-day workloads of the team including inbox enquires
* Manage own allocated workload taking on additional tasks during quiet periods.
* Report client dissatisfaction to Team Lead and Head of Customer Service accordingly
* To develop understand and work with clients under all systems and services within the Pension Team
* To book client/employee calls with Consultants / Wealth Management Team as required
Key Details
Vacancy Title
Pensions Customer Service Apprenticeship
Employer Description
NFP, an Aon Company, is a people and insurance risk management business that creates local and international sustainable solutions for organisations and employees.
Vacancy Location
1, Sugarbrook Court, Aston Road Bromsgrove B60 3EX
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000332183
Key Dates
Apply From
18/07/2025
Closing Date For Applications
2025-08-13 23:59:59
Interview Begin From
Possible Start Date
2025-08-14 00:00:00
Training
Training to be Provided
* The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Learning Provider
METAGEDU APPRENTICESHIPS LTD
Skills Required
Communication skillsOrganisation skillsCustomer care skills
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