Job Title
Billing Manager
Position
Full Time
Role
Business Services
Location
Bristol
Experience
Business Services
Description
The team
At RPC, the Finance team is at the heart of the firm's success, delivering end-to-end financial management and business partnering expertise globally. From precision billing and seamless cashiering to insightful financial planning, robust accounting, and innovative finance systems, we ensure the firm runs smoothly, strategically, and sustainably. We're not just about numbers — we're about powering smart decisions and enabling growth.
Key responsibilities
* Lead and manage a team of circa 10 legal billers/revenue controllers to ensure timely, accurate, and effective billing processes across the firm.
* Act as a hands-on billing expert, actively contributing to the billing process while supporting and developing the team.
* Serve as a key liaison with partners, team leaders, and group heads to drive consistent, proactive billing practices and foster strong working relationships.
* Act as the Subject Matter Expert (SME) for all aspects of legal billing, including complex billing scenarios such as split bills and electronic billing (eBilling).
* Oversee smooth onboarding of new partners and clients, including seamless eBilling migrations and system integrations.
* Continuously review Work in Progress (WiP) and billing workflows to identify opportunities for efficiency gains and process improvement.
* Proactively identify root causes of billing issues and inefficiencies, including bill reversals, and lead initiatives to resolve and prevent them.
* Work closely with the Credit Control Manager and other finance stakeholders to ensure a cohesive and collaborative approach across the full revenue cycle.
* Develop, monitor, and report on key performance indicators (KPIs) to assess and improve team performance and billing cycle effectiveness.
Knowledge, skills and experience
* Previous experience working within a legal environment is essential.
* Deep working knowledge of legal practice management systems, ideally Aderant or 3E.
* Strong familiarity with eBilling platforms such as Legal Tracker, TyMetrix (T360), and LegalX.
* Proven track record of successfully leading teams through periods of significant change and transformation.
* Demonstrable experience in delivering service improvements and using KPIs to track and evidence success.
* Develops client relationships and adopts a client-centric approach to deliver strong results and innovative solutions.
* Demonstrates a growth mindset and is committed to lifelong learning to build knowledge and expertise.
* Manages and influences client relationships and experiences.
* Manages people, resources, budgets and projects efficiently and commercially.
* Utilises data to deliver commercial solutions.
* A collaborative and influential leader within a team who coaches and develops junior team members to achieve their full potential.
* Committed to being a part of a supportive, inclusive and collaborative firm culture.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. Webelieve in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
RPCHP