A leading BPO company based in the United Kingdom is seeking a Head of Quality Assurance to lead the QA strategy for its Financial Services Outsourcing division. The successful candidate will develop and oversee quality assurance frameworks, ensuring compliance with regulatory standards while mentoring a high-performing QA team. This is a high-impact role requiring strong leadership and analytical skills, along with a deep understanding of the UK's regulatory landscape. The position includes occasional travel to South Africa and India.
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