Responsibilities
* Lead meetings with users, clients, product sponsors and technology to understand project requirements
* Plan and perform UX research, define IA, user journeys, and create personas
* Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
* Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
* Perform relevant testing to validate and inform design decisions
* Create wireframes, prototypes, and high‑fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
* Apply a positive and constructive attitude to all feedback
* Use and contribute to the approved design system
* Contribute to design standards and best practices
* Perform detailed handover to development teams, ensuring they have all they need to implement the designs
* Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
* Continuously look for opportunities to improve research and design practices and processes, keeping track of latest trends, standards, and tools in the industry
* Ensure all designs comply with ADA/WCAG standards for accessibility
* Deliver on‑time, identifying and managing risks to ensure timelines are met, and escalating where needed
* Help to train, support and develop junior team members, and identify opportunities for colleagues to specialise and grow
* Confidently challenge substandard work by other team members, providing coaching and guidance to resolve
* Build consensus, and find smart solutions when colleagues and stakeholders are in conflict over technical or design
* Provide thought leadership to the wider UX community of practice
* Evangelise the value of UX within the wider organisation
* Use your network of contacts (internally and externally) to raise the profile of UX at the firm
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications
* Significant relevant experience
* Strong attention to detail & analytical skills
* Significant experience on complex, enterprise‑scale design projects
* Excellent communication and presentation skills
* Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision
* Significant experience using/creating design systems
* Significant aptitude for coaching and mentoring junior designers
* Keen interest in, or knowledge of, banking or finance
* HTML/CSS Development Skills
* Software Development or Programme Management Experience
* Participation in external UX groups or communities
Education
* Bachelor’s/University degree, Master’s degree preferred
* At least one formal UX Qualification
Benefits
* 27 days annual leave (plus bank holidays)
* A discretionary annual performance related bonus
* Private Medical Care & Life Insurance
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Access to an array of learning and development resources
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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