Please note this role requires the use of your own vehicle.
The Role
This is a truly unique role where you will spend most of the day on the road, in your own vehicle, and have the opportunity to bring a bit of Tapi-ness into a customer's home. Using our excellent "Masterpiece" software (with all necessary training provided), you'll plan, estimate, and measure customers' floors to ensure everything is ready for our fitting teams to do their work efficiently.
Your Responsibilities
1. Deliver outstanding customer service that exceeds expectations.
2. Approach customers with understanding and respect to make them feel relaxed and reassured in their homes.
3. Use our Masterpiece software during customer visits to measure and provide solutions with ease.
4. Prepare detailed and accurate flooring plans and onsite quotes using the software.
5. Inspect floors for faults and produce reports.
6. Check for uneven floor levels and potential issues such as dampness or trailing cables.
7. Process customer orders thoroughly and accurately where applicable.
8. Comply with all Health and Safety and security requirements set by the company.
About You
You're in that sweet spot of being sales-driven and customer-focused, passionate about your work. You're a quick thinker, presentable, honest, and bring positivity to interactions. Self-motivated, enthusiastic, and eager to impress, you pay attention to detail and have a "no customer left behind" attitude. You thrive in a busy schedule, constantly seeking improvements for customers and colleagues, with a bias towards action. You also have the ability to plan efficient routes to maximize your time and customer visits. A full driving license and access to your own vehicle are required.
Get to Know Us
Hello, we're Tapi, a flooring retailer with a difference. Since 2015, we've aimed to make buying flooring simple and fun, growing to become the largest flooring retailer in Britain. We pride ourselves on our family values, personal development through the Tapi Academy, and outstanding customer service, as reflected in our Trustpilot ratings. We are committed to equality and diversity and welcome all applications.
The Big Package
* 30% colleague discount
* Salary sacrifice pension
* Perks platform (discounts on cinema tickets, cashback, and brands)
* Employee Assistance Programme
* A day off for your birthday
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