Senior Logistics Coordinator I Stoke on Trent I Monday to Friday, 8.30am - 5.00pm (45-minute lunch break) I £32,000 per annum
An excellent opportunity has arisen for an experienced Senior Logistics Coordinator to join our clients team in their modern Stoke-on-Trent office. Reporting to the Operations Manager.
The successful candidate will be responsible for ensuring safe, compliant, cost-effective and customer-focused delivery performance across our transport partners and internal
processes, while developing the team and logistics systems to support continued growth.
This role is ideal for someone who thrives on operational ownership, building strong relationships, tightening processes and ensuring excellent service to customers and internal stakeholders.
Key responsibilities include;
- Lead day-to-day logistics operations to ensure safe, compliant, on-time and cost-effective deliveries
- Plan and coordinate transport - routing, booking-in, delivery schedules and allocation of work across couriers/hauliers
- Warehouse operations oversight - Picking/packing, loading/unloading efficiency and accuracy.
- Manager carrier performance - maintain strong supplier relationships, agree service standards, review KPI's and drive improvement
- Resolve delivery issues/escalations quickly and professionally (delays, damages, access/site constraints, POD queries)
- Own logistics administration & documentation - despatch paperwork, POD's, Non-conformances, claims & audit trails
- Customer service and order fulfilment - Ensure on-time, complete delivery of customer orders, improve communication and customer satisfaction through reliable logistics operations.
- Technology and systems management - Implement digital tools to improve traceability and visibility
- Champion H&S and compliance across logistics processes and contractor activity, including fleet compliance
- Lead, coach and develop the logistics team; setting priorities, maintaining accurate records, and supporting cross-functional working
- Report & improve performance - track OTIF, cost-to-serve, damages, and implement corrective actions
- Support systems and process improvement across ERP/despatch/stock/transport admin to improve
efficiency and customer service
- Oversee import/export processes (where applicable) including documentation and coordination with third parties
The ideal candidate will possess the following skills:
- Proven experience in a logistics/transport leadership role (ideally within construction, or a similar supply
environment)
- Experience with HGV fleet operations and compliance
- Strong working knowledge of delivery planning, carrier management, and transport administration
What we are looking for;
- Confident communicator with the ability to build relationships across customers, suppliers and internal teams
- Strong attention to detail, excellent administration and problem solving skills
- Knowledge/experience of import/export procedures and associated documentation
- Enthusiastic, committed and reliable
- Ability to work in a collaborative environment
- Excellent customer focus, both internal and external
- The ability to deal with customer queries/complaints in a diplomatic manner
- Confidence and ability to engage effectively with people at all levels, both in person and by telephone
- Good working knowledge of Microsoft Word, Excel and Outlook with experience in Stock Control systems
What's on offer for you:
- Performance-related bonus
- Training and development opportunities
- 26 days holiday entitlement per annum (plus bank holidays), including a Christmas Shutdown
- Opt in Employee Healthcare plan
- 1 x Salary Life Assurance
- Access to Mental Health First Aiders
- Annual Pay Review
- Reward and recognition schemes
Interested? Call Maria on 01782 712230 or email
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