Job Title: Service Architect
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Location: Glasgow Hybrid 2/3 days per week on site
Type: Contract
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities Design a scalable, production-ready Observability Service using existing tools
Define operational processes, KPIs, SLAs, and controls to support BAU handover
Integrate automation and AIOps into observability architecture
Collaborate with IT security to address risk and compliance (CAF)
Develop onboarding processes for observability in new apps and infrastructure
Assess and improve current service integration and governance processes
Requirements Proven experience implementing observability operating models in large enterprises
Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
Knowledge of AIOps, automation, and enterprise service design
Excellent documentation, stakeholder engagement, and governance skills
TPBN1_UKTJ