Are you passionate about delivering exceptional customer service in a community-focused environment? A leading company in the Facilities Management sector is hiring a Resident Liaison Officer in Didsbury, Greater Manchester. In this fulfilling role, you'll act as a vital link between residents and the project team, ensuring smooth communication and assistance throughout the project's duration.
The Role
As the Resident Liaison Officer, you’ll:
Effectively communicate with residents in line with the Resident Engagement Strategy.
Complete pre-entry induction visits for properties within the programme.
Identify potential safeguarding concerns and report them appropriately.
Keep residents informed about the programme of works concerning their homes.
Track and maintain records of customer feedback and complaints for consistent service improvement. You
To be successful in the role of Resident Liaison Officer, you’ll bring:
Previous experience in a liaison officer role or similar within a social housing environment.
Excellent interpersonal and communication skills along with proficient IT skills.
Strong administration skills with the ability to handle multiple tasks.
A confident attitude with a customer-focused approach.
A full clean driving license for travel to various locations in the region. What's in it for you?
The company is at the forefront of energy service innovation, supporting community engagement and sustainable developments. They have a robust workforce committed to enhancing the standards of customer care and fostering positive community relations.
In this role, you will receive:
A competitive salary ranging from £28,000 to £30,000 per year.
A car and fuel allowance to support your mobility. 24 days of annual leave plus public holidays.
Apply Now!
To apply for the position of Resident Liaison Officer, click ‘Apply Now’ and send your CV to Olivia Blake. Interviews are taking place now - don’t miss your chance to be part of this rewarding opportunity