?? Location: Blackburn ?? Full-Time | Permanent Join a Business That Puts People First Are you passionate about delivering outstanding customer service and making a real difference in peoples lives? Were currently recruiting for a proactive and empathetic Customer Claims Handler to join a well-established and growing legal services organisation. This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes. The Role: What Youll Be Doing As a Customer Claims Handler, youll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care. Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses Maintain and update accurate case files, keeping all information current and accessible Clearly explain case updates and processes in a simple, client-friendly manner Liaise with internal legal teams to communicate client needs and support positive outcomes Balance multiple cases and prioritise tasks effectively based on urgency Accurately document all client interactions and ensure timely follow-up Handle client concerns with a calm, solutions-focused approach Provide administrative support including scheduling and file organisation Work collaboratively with internal departments to ensure smooth communication Deliver a consistently high standard of customer service at every touchpoint About You: What Youll Bring Were looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships. Excellent verbal and written communication skills Strong organisational and multitasking abilities Proven experience delivering high-quality customer service Ability to handle queries and resolve issues with confidence and professionalism High attention to detail and accuracy Strong time management skills and ability to work under pressure Competent in Microsoft Office and case management/CRM systems A proactive, problem-solving mindset Adaptable and comfortable in a dynamic working environment Previous experience in legal, financial, or professional services (desirable) Awareness of compliance and regulatory standards (advantageous) Whats in It for You? Salary - £25,000 - £27,000 Employee Assistance Programme (EAP) Perkbox membership access to a wide range of employee discounts 23 days holiday 8 bank holidays, increasing with length of service Pension contributions Life insurance (death in service) Private medical insurance after 1 year of service Company social events twice a year Paid volunteering days Your birthday off every year Interested? If you're looking to take the next step in your career within a professional and supportive environment, wed love to hear from you. Apply today or get in touch to find out more.