Application Administrator
ScottishPower HQ, Glasgow
Salary starting from £37,560
Flexible and Hybrid Working
12 Months Fixed-Term Contract
Help us create a better future, quicker
The role of Application Administrator sits within the Customer Management Value Stream in the Centre of Excellence within SP Energy Networks. In this role, you will provide support for our Salesforce solutions. You will respond to a wide range of enquiries, ensuring all aspects of customer service are met to deliver high-quality data and business support for our solutions.
What you'll be doing
* Act as the 1st line support for internal and external customers, responding to and resolving incidents raised in ITNow across various system applications in line with current SLAs.
* Develop and implement process documentation, keeping it updated with any changes to maximize Customer Experience.
* Contribute to the IT roadmap and Salesforce projects, including testing, training, and communication, owning related issues.
* Monitor outstanding actions through regular meetings with fellow administrators and prepare results for discussion to provide a full view of scorecard and departmental KPIs.
* Work as part of the team to deliver the CoE Business Plan, with a focus on self-development and technical growth.
What you'll bring
* Initiative and ability to work independently and in a team.
* Ability to prioritize workload and handle urgent matters promptly.
* Awareness of Energy Networks policies and procedures.
* Knowledge of Business Systems.
* Meticulous attention to detail.
* Ability to work in a fast-paced environment with changing priorities.
* Interest in developing technical skills.
* Knowledge of Salesforce platform and solutions (advantageous).
Minimum Criteria
* Excellent IT skills (MS Outlook, Word, PowerPoint, Excel).
* Excellent customer service and communication skills.
* Ability to adapt to change in business, system, and process environments.
What s in it for you
Along with a competitive salary reviewed annually, you will enjoy benefits such as a pension scheme with double matching contributions up to 10%, 36 days of annual leave, holiday purchase options, share schemes, charitable giving, technology vouchers, and more.
At ScottishPower, we support your wellbeing, personal development, and climate action efforts, providing benefits to help you manage your life today and tomorrow.
Why SP Energy Networks
Part of the Iberdrola Group, we operate over 4000 km of cables and lines across Scotland, North Wales, and NW England, supporting renewable energy and aiming for Net Zero by 2044. We invest heavily in our infrastructure and talent, offering diverse career opportunities in a sustainable business.
We value inclusion, diversity, and social purpose, welcoming candidates from all backgrounds. We support candidates requiring adjustments during the recruitment process. For support, contact careers@scottishpower.com.
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