Senior IT Support Engineer - London EC3 (Feb/Mar '26)
Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services.
Contact us directly if you have any questions about this open job position.
* Experience resolving problems sitting with the user
* Strong customer‑centric service levels
* Comfortable with a number of deskside technologies
* Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
Joining at the beginning of a new and exciting global contract, you will be an integral part of a broader, highly committed support team, working directly onsite to provide dedicated support services for a global risk‑management and financial services organization.
As a more senior member of the team, you will provide support for the more complex issues and act as the go‑to person for others, applying your broad technical and customer skills in a variety of situations.
You will be fully supported by your Service Delivery Manager and by your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically, and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
Your role is varied and will typically include the following:
* Participation in the On‑Call Support
* Break/Fix activities
* IMACD
* IT Asset Management
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
* Buddy program
* Internal career development program
* Medical cash plan
* Onboarding program
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