Job Title: Wine and Bar Supervisor
Department: The Whisky Bar and Beinn Bar
Responsible to: Resort Food and Beverage Manager
Responsible
for: Hosting wine, bar and drinks service to guests
Hours: 45
hours over 5 days
Scope and
general purpose
To supervise the smooth, efficient
and faultless guest beverage experience at The Torridon. Ensure the team with you on duty are working
in a positive, productive, friendly, and fun environment. Exceed
the expectations of our guests to +1 service, inspire and create unique
memorable experiences of escape and adventure, so everyone feels special.
Main
responsibilities:
Guest
* Host and coordinate
the wine and bar experience for all guests.
* Provide in-depth
knowledge of all drinks including wine, champagne, cocktails, whisky, non-alcoholic,
and all other beverages to assist guests in their choice.
* Create and
co-ordinate wine flights relevant to price, and quality match to food.
* Create and
advertise seasonal and signature drinks for all guests.
* Quality control of
storage of all drinks.
* Support the Food
and Beverage Team as necessary.
* Deliver on the
expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of
all guests, Provide a sense of luxury in drinks service.
* Ensure any guest
complaints or frustrations during service are communicated on.
Productivity
* Cash up all the
takings, and receipts, record and ensure all drinks are accounted for to
guests’ rooms or charged correctly.
* Assist the Resort
Food and Beverage Manager with the management of the wine cellar.
* Organise stock and
re-stock and replenish bar supplies to ensure efficiency, quality and
quantity.
* Coordinate the
cleaning of stations, equipment and fridges to Torridon standard.
* Assist with the
service of food as required to support the Bo & Muc and 1887
Restaurant teams.
Health & Safety
* Manage the safe
service of alcohol and compliance with licensing laws.
* Lock up the bars at
the end of service so the building is secure and safe.
* Supervise all
Health & Safety for the department to ensure safe environment for
yourself, suppliers, team and guests.
Team Performance
* Liaise with the Resort
Food and Beverage Manager in supporting professional drinks service and
knowledge, sharing best practice and information on products, guests, team
as necessary.
* Communicate
effectively with the food service team, front of house and other
departments.
* Supervise drinks &b
wine training for the teams as required.
* Develop wine and
drinks knowledge for self, with a continuous improvement and competitive
awareness.
Sustainability
*
·
Be able to lead communication on our ESG policy and Earth Check
to the team, guests, and suppliers.
·
Be an active member of the Green Team Initiatives.
* Liaise with our Head Gardener to promote
the use of kitchen garden products in both bars for our guests.
EXPECTED BEHAVIOURS
1.
Friendly Pleasant, kind and easy to talk to.
2.
Aspirational Have hopes and desires to achieve
your goals.
3.
Honest Have integrity so you can be trusted,
straightforward and truthful.
4.
Challenging Interested in testing your ability,
skills, and the way you think.