Overview
The Client Advisor represents the Company with clients in our Boutique/Stores, Is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store.
Responsibilities
The Client Advisor:
* Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
* Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
* Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
* Receives and displays the products according to the established procedures
* Constantly maintains a tidy working place according to the Company guidelines
Sales
* Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")
* Provides and maintains a high level of customer service
* Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
* Takes part in the store and department meeting
Client Management and CRM
* Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
* Manages claims with the supervisor support
* Turns every touch point with customers into a positive situations, always promoting Brand image
* Communicates to the Management the collected information regarding clients
* Executes the follow up of clients' requests
Product
* Participates to all the product presentations (of all the product categories) done in the store
* Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
* Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual
* Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Stock
* Is always updated on the store stock in order to optimize sales
* Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
* Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
* Swiftly points out to his supervisor if something is missing
Qualifications
Requirements
* Relevant work experience as Client Advisor in a luxury environment
* Aligned with the Brand identity and detail oriented
* Passion and high motivation for Loro Piana products and Brand
* Excellent interpersonal, teamworking and problem solving skills
* Good stress management, flexibility and adaptability
* Fluent English, both spoken and written; other languages are a plus