Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.So if you're looking for an exciting career at Heathrow - then please apply!Responsibilities
* Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
* Processing of payments for airport ancillary services e.g. Last Minute Upgrades,
* Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
* Assist with relocation and re-booking of passengers affected by service
* disruption such as delays, cancellations, diversions, etc.
* Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
* Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.
Experienced Required
* Reservations and ticketing experience.
* Excellent customer service skills.
* Excellent written and verbal communications skills.
* Able to work well as part of a team with good organisation and time
* management skills.
* In depth working knowledge of GDS and DCS system Amadeus, Altea.
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