Amazon’s Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) related to improving last mile delivery planning systems and preventing delivery failures. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency.
An ideal candidate has very good program management skills. S/he has the ability to setup the right processes and mechanisms to efficiently run programs. S/he should be adept at pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require very good communication and interpersonal skills while having the ability to work independently and exercise sound judgment. The successful candidate will be proficient at solving complex logistics challenges and possess a bias to get things done and deliver results.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree in management, business administration, economics, engineering, marketing
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