Overview
As a Customer Service Assistant, youll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. Youll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Responsibilities
* Provide excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
* Work across departments: run the Laser Arena, host Escape Room experiences, manage karaoke rooms, and serve drinks at the bar.
* Be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as a priority.
Requirements
* Determined, enthusiastic, able to work in a fast-paced environment
* Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
* Fully flexible, including evenings and weekends
* Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits and Career Development
* Tenpin Treats - Retailer discounts and Best Doctors
* Free Bowling for family and friends
* Free Food (when working 6+ hours)
* Enhanced Maternity, Paternity, Adoption leave
* Medicash
* Employee Assistance Programme
* Free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* On the Spot Rewards
* Career Development: Tenpin supports career advancement, with many managers starting as Team Members.
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